Company Terms and Conditions
This privacy notice discloses the privacy practices for
(Computer Information & Technology Systems LLC). This privacy
notice applies solely to information collected by this web
site.
We are the sole owners of the site. We will not sell or rent this
information to anyone.
Your Access to and Control Over Information:
You may opt out of any future contacts from us at any time. You
can do the following at any time by contacting us via the email
address or phone number given on our website:
- See what data we have about you, if any.
- Change / correct / Edit any data we have about you.
- Express any concern you have about our use of your data.
Security:
We take precautions to protect your information. When you submit
sensitive information via the website, your information is
protected both online and offline.
Wherever we collect sensitive information (such as credit card
data), that information is encrypted and transmitted to us in a
secure way.
If you feel that we are not abiding by this privacy policy, you
should contact us immediately via email at admin@pcmacnerds.com
Remote Support:
We now offer two (2) levels of remote support one (1) is for
existing accounts (under contract) and the other is per incident,
which means that a flat fee of $29.95 for Residential Users and
$49.95 for Commercial Users Applies.(Limitied Time Only)
In the event that your system can not be resolved remotely we may suggest
that we send you a technician.
Should you choose to then an hourly Rate of $55 for Residential
and $75 for Commercial Users applies.
These rates are for a limited time and during Business Hours.
Please see Rates for non-business hours.
Also please note that due to High Volumes you may not be able to get
instant support. We also Reserve the Right to cancel Remote Assistance
at anytime and for any Reason.
Affiliate Links:
This web site contains links to other sites. Please be aware
that we are not responsible for the content or privacy practices of
such other sites. We encourage our users to be aware when they
leave our site and to read the privacy statements of any other site
that collects personally identifiable information.
While we use encryption to protect sensitive information
transmitted online, we also protect your information offline. Only
employees who need the information to perform a specific job (for
example, billing or customer service) are granted access to
personally identifiable information. The computers/servers in which
we store personally identifiable information are kept in a secure
environment.
Unless you ask us not to, we may contact you via email in the
future to tell you about specials, new products or services, or
changes to this privacy policy.
We will use your information to respond to you, regarding the
reason you contacted us. We will not share your information with
any third party outside of our organization, other than as
necessary to fulfill your request, e.g.
Return Policy:
New merchandise may be exchanged or returned for refund with your original packing slip subject to the conditions listed below. PCMACNERDS reserves the right to decline any return or exchange where the product is not in "like-new" condition. "Like-new" means the complete product in the original carton with all equipment, packaging, warranties, manuals and accessories. Shipping charges incurred in connection with the exchange or return of new merchandise are non-refundable.
Desktop computers, monitors, printers, laptops, notebooks, smart phones, gaming systems, may be returned or exchanged within 15 days of purchase, provided the merchandise is in "like-new" condition - the complete product in the original carton with all equipment, packaging, warranties, manuals and accessories. A 30% Open Box Fee will be charged on all returns and exchanges unless the product is defective and is exchanged for the identical product.
Opened software and DVDs may be exchanged only for the identical product. Any exchange of opened software and DVDs must occur within 30 days of purchase.
All other products not listed above may be returned or exchanged within 15 days of purchase, provided the merchandise is in "like-new" condition - the complete product in the original carton with all equipment, packaging, warranties, manuals and accessories.
Non-returnable and non-refundable items
Special buy, clearance, or Refurbished items are not returnable unless otherwise indicated on the label attached to the product. Service parts, motherboards and processors may only be exchanged, and only if defective, within 15 days of purchase if in "like-new" condition. Labor, installation services and any shipping charges are non-refundable.
Refunds will take up to 14 business days to process from the date that pcmacnerds receives the merchandise, and will be credited to the credit card or debit card account used for the original purchase.
Shipping Policy:
Deliveries within New Jersey are always FREE regardless of the quantity, all other areas Standard Rates Apply.
Bill Pay and or Deposits:
When paying your bill on line or just placing a deposit on any goods or services note that there’s a seven percent (7%) NJ sales Tax Added. Please contact your representative for any adjustments that need to be made.