The Official Terms & Conditions page of pcmacnerds!

The Terms and Conditions Page of pcmacnerds also includes privacy and security information. Please contact us for with any questions or concerns.

Access Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website.

See what data we have about you, if any - Change / Correct /Remove / Edit any data we have about you - Express any concern you have about our use of your data.


We take security seriously which is why we have added multiple layers of it, that protects you from your simple email correspondence to sensitive data such as credit card or other personal information that’s transmitted via the website.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via email at

Remote Support

Are available for the Residential and Business Customers, on a per incident or as an Monthly Basis.

Additionally both services include onsite support in the unlikely event that remote support fails .

These rates are for a limited time and during Business Hours. Please see Our Hourly Rates for non-business hours.

Also please note that due to High Volumes you may not be able to get instant support. We also Reserve the Right to cancel Remote Assistance at anytime and for any Reason.

Sponsored Page

Do you have a company that provides products or services that are of true value, and that you personally stand behind all? Then this is a great place to start by listing your company. Why you ask? Besides the obvious of generating traffic you would be a part of handpicked and trusted group of companies that provide such services.

Qualifications: Must be in business and in good standings with the state, have a very high satisfaction rate with your customers, and pass our basic screening process.

Sponsored Ads carry a monthly fee of $29.95 or about a dollar a day. You get a full link to the product or service with a full description and a link to same. Its hand submitted to select search engines as well as advertised on a monthly basis on major directory listings and or article site that get submitted. This is not automated; you must call in order to participate.

Premier Ads carry a quarterly fee of $29.95 or about thirty cents a day. You get a full link to the product or service with a description of up to thirty characters in length. It is also mentioned along with our regular advertisements.This is not automated; you must call in order to participate.

Affiliate Links

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

While we use many different Encryption methods to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

We will use your information to respond to you, regarding the reason you contacted us. We will not share/sale/distribute your information with any third party or outside of our organization, other than as necessary to fulfill your request, e.g.

Return Policy

New merchandise may be exchanged or returned for refund with your original packing slip subject to the conditions listed below. PCMACNERDS reserves the right to decline any return or exchange where the product is not in "like-new" condition. "Like-new" means the complete product in the original carton with all equipment, packaging, warranties, manuals and accessories. Shipping charges incurred in connection with the exchange or return of new merchandise are non-refundable.

Desktop computers, monitors, printers, laptops, notebooks, smart phones, gaming systems, or custom made systems may be returned or exchanged within 15 days of purchase, provided the merchandise is in "like-new" condition - the complete product in the original carton with all equipment, packaging, warranties, manuals and accessories. A 30% Open Box Fee will be charged on all returns and exchanges unless the product is defective and is exchanged for the identical product.

Clearance, or Refurbished items are not returnable unless otherwise indicated but are exchangeable for the same item. Labor, installation services and any shipping charges are non-refundable.

Refunds will take up to 15 business days to process from the date that pcmacnerds receives the merchandise, and will be credited based on the method use to purchase.

Shipping Policy

Deliveries within New Jersey are always FREE, all other areas Standard Rates Apply.

Payment Options

We accept all major credit cards including visa, master card, American express, discover as well as PayPal, Google Wallet, Checks, Money Orders, Financing.

When paying your bill on line applicable sales Tax and credit card fees apply. Please contact your representative for any adjustments that need to be made.

Invoicing terms are net 15 ONLY and upon credit Approval.

Any Net 15 client that pays their bill earlier than the terms please deduct 3% from the sub-total ( Example: Before $ 100 + 6.875% Tax = $106.87, After $100 - 3% = $ 97 + 6.875% Tax = $103.87 A late Fee of 12% is accessed after the pay terms, also if bill goes beyond 30 days late than all maintenance and or services are voided till an advanced payment and late payment is made

Contract Termination

Late Payments or returned checks, are assessed a fee of $ 19.95. Multiple occurrences voids all services by us and all our affiliates. An option to continue will be looked at on a case by case basis and after a three month waiting period.

Prizes or Giveaways

Refer a friend and get complete system maintenance an $80 value. No Purchase Necessary. Just give us the name of the person that you referred. It’s that easy. Plus there is no limitation to how many people you refer.

Get cash or free tech support. Have you used our services? Tells us about your experience and choose $25 cash or full computer maintenance. Submit your feedback to

Cancellation Policy

All appointments for tech support are within two hours, unless an emergency or other request, additionally for a guaranteed time slot and for your protection including our technicians an initial deposit of $1.00 must be authorized.

If must re-schedule or cancel the appointment, a five hour ( 5 ) notice is required or the full fee will be charged.

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What Our Clients Say

Image    pcmacnerds supported us with our pc and macs in our business, just Great. Nathan     Image

Image    pcmacnerds did great job fixing my pc. more than satisfied you can always count on those guys. mike     Image

Image    Pcmacnerds are immediate life savers.Our office systems are in great hands. Anya     Image